Payments, made clear.

In addition to complying with these Terms, you agree to comply with all applicable laws when accessing or using the Services, and you may only access or use the Services for lawful purposes. You may not access or use the Services to cause nuisance, annoyance, inconvenience, damage, or loss to MeroGo, the Third-Party Provider, or any other party. You may not transfer, lend, or sell your Account, password and/or identification to any other party. You may not use the Services, or any content available through the Services, whether or not you are logged in, for any commercial purpose or for developing software, including training machine-learning or AI systems, without MeroGo’s prior written permission.

If you request a ride option with a child restraint system, neither MeroGo nor the Third-Party Provider is responsible for the safety of a child restraint system that may be available in the Third-Party Provider’s vehicle. It is your obligation to inspect the child restraint system, to ensure that the child restraint system is installed correctly and that the child is properly secured in the child restraint system. Please refer to your state’s laws regarding specific height, age, and weight requirements for using child restraint systems, as well as MeroGo’s policies for child restraint systems, which may be set forth on city-specific web pages. If you request a ride option where a Third-Party Provider agrees to provide you with assistance outside of the vehicle (e.g., MeroGo Assist), MeroGo is not responsible for any injury, death or incident that may arise out of the assistance provided by the Third-Party Provider.

In accordance with MeroGo’s policies on Service Animals and Assistive Devices, Service Animals are always permitted to accompany riders without extra charge, regardless of whether it is a Pet Friendly Trip. Subject to the discretion of a Third-Party Provider, you may be allowed to bring a small animal that is not a Service Animal, such as a dog or cat, on a ride requested through the Services. For such trips, you are responsible for properly securing the animal with a leash, harness, crate / carrier, or through other means. You are also responsible for ensuring that the animal does not cause damage or a mess in the Third-Party Provider’s vehicle. You may be subject to a Charge for Repair or Cleaning for any damage or mess caused by an animal that is transported during a ride requested under your Account.

For the purpose of assisting us with our compliance and insurance obligations, you agree to notify us within 24 hours and provide us with all reasonable information relating to any incident or accident that occurs during your use of the Services and you agree to cooperate with any investigation and attempted resolution of such incident.

By creating an Account, you electronically agree to accept and receive communications from MeroGo, Third-Party Providers or third parties providing services to MeroGo including via email, text message, WhatsApp, calls, in-app communications, and push notifications to the telephone number(s) or email addresses you provided to MeroGo. You may also receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded or automated messages sent by or on behalf of MeroGo, and/or Third-Party Providers, including but not limited to communications concerning requests placed through your Account on the Services. Message and data rates may apply. By providing a phone number for a third party on whose behalf you use MeroGo’s services (including requesting a guest ride), you agree that the third party can receive communications at that number from MeroGo, Third-Party Providers or third parties providing services to MeroGo. Communications made through the Services, including calls, in-app chats, and other interactions between you, MeroGo, Third-Party Providers or other users may be monitored and recorded. You can learn more about this and how MeroGo may contact you by reading our Privacy Notice.

You may change your notification preferences by accessing Settings in your Account. To opt out of receiving text messages from MeroGo, you must reply “STOP” from the mobile device receiving the messages. Text messages between you and Third-Party Providers are transactional text messages, not promotional text messages. You acknowledge that opting out of receiving all communications may impact your use of the Services. Notwithstanding the foregoing, if we suspect fraud or unlawful activity on your Account, MeroGo may contact you using any of the contact information you provided in connection with your Account (including via text or voice-recorded message).

In order to ensure that any Claims you may assert against MeroGo under these Terms are resolved fairly, you agree to disclose any financial interest that you assign to a third party in connection with any Claim, except as permitted by this Agreement. This includes your agreement to disclose any relationship that you may form with third-party Litigation Funders (whether they have an interest in the law firm representing you, your claim directly, or a portfolio of claims that involves your claim), and to disclose to MeroGo the relevant Litigation Funding Agreements to which you are a party or which involve your Claim(s).

A Claim is any dispute, controversy, lawsuit, demand, or allegation asserted in arbitration and/or litigation in connection with this Agreement and the services provided as described in these Terms. A “Litigation Funder” is any person or entity other than you, an insurer, your counsel, your legal guardian, or your estate or survivors in the event that you have claims against MeroGo at the time of your death, that provides financial support or assistance in aid of the pursuit of your Claim(s), or directly or indirectly provides any other resources or assistance to support litigation and/or arbitration, in exchange for an interest in any recovery that you may receive in connection with your Claim(s). This includes, but is not limited to, both direct consumer funding and any commercial litigation funding arrangements. A “Litigation Funding Agreement” is any agreement that you enter into with a Litigation Funder, including through your counsel, insurer, or any other person or entity acting on your behalf, with respect to any Claim(s) arising out of, relating to, or in connection with this Agreement.

In connection with any arbitration or litigation, you must disclose to MeroGo any Litigation Funding Agreement that exists with respect to your Claim(s). In any arbitration or litigation, you expressly agree that the existence (or not) of any Litigation Funding Agreement is relevant, admissible, within the scope of discovery, and not privileged, and that you have a continuing duty to provide MeroGo a copy of any Litigation Funding Agreement. In any arbitration, if any Litigation Funding Agreement exists at the time you furnish your written demand for arbitration, you must attach a true and correct copy of the Litigation Funding Agreement(s) that exist in relation to your Claim(s). If no such agreement exists, you must furnish to MeroGo a written statement that there is no Litigation Funding Agreement in place. In any litigation, you agree to furnish to MeroGo, at the same time you file your complaint, a true and correct copy of the Litigation Funding Agreement(s) that exists in relation to your Claim(s). If no such agreement exists, you must furnish to MeroGo a written statement that there is no Litigation Funding Agreement in place.

Your obligation to disclose any Litigation Funding Agreement throughout any arbitration or litigation is continuous: if at any time while your Claim(s) remain unresolved, in either arbitration or in litigation, you enter into a new or modified Litigation Funding Agreement, you must supplement your disclosure and furnish MeroGo with a true and correct copy of the Litigation Funding Agreement.

As a condition of agreeing to these Terms, you waive any attorney client privilege, work product privilege, common interest privilege, or similar protection, and to waive any claim of confidentiality, with respect to documents that you or your counsel share with a Litigation Funder and which you or your counsel receive from a Litigation Funder and/or the Litigation Funder’s counsel.

Any person nominated or appointed as arbitrator to a dispute initiated under this Agreement shall disclose any previous or existing relationship with a Litigation Funder, including but not limited to whether the person acted or acts as an arbitrator in another proceeding in which the Litigation Funder is financing one of the parties, and whether the person acted or acts as counsel to a client that receives or has received financing from a Litigation Funder. This obligation is continuous and requires ongoing disclosure at any time while the arbitration is pending.

In the event you use a MeroGo product or service that enables use of or billing to another person or business, certain information will be shared with that party. This may include information regarding the time and date of services you request, the transportation, logistics and/or delivery requested, and the associated charges for such services. If used to request transportation, we may also share information with such person or business regarding safety-related incidents that occur in connection with such transportation. You acknowledge that such data sharing is a condition of use of any such MeroGo product or service.

Content that you provide to MeroGo is incorporated in these Terms by reference. Feedback that you provide to MeroGo is governed by MeroGo’s Feedback Policy, which is incorporated in these Terms by reference.

Feedback Policy

We appreciate your feedback. As always, we love hearing from you. As MeroGo respects your rights to your ideas, please do not submit any confidential ideas, information, or suggestions in any form to MeroGo or any of its affiliates. For any ideas, information, or suggestions you do submit, regardless of what your communication regarding your submissions says, you understand that your submissions are voluntary and the following terms shall apply to your submissions:

You agree that:

• Your submissions and their contents will automatically become the property of MeroGo, without any compensation to you;
• MeroGo has no obligation to review your submissions;
• MeroGo may implement and distribute any portion of your submissions and their contents for any purpose in any way, without any compensation to you; and
• MeroGo has no obligation to keep your submissions confidential.

You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and any updates thereto. MeroGo does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications. MeroGo is not responsible for any resulting delays, delivery failures, or damage, loss, injury or death.