The terms, in full.

IMPORTANT: PLEASE BE ADVISED THAT BY AGREEING TO THESE TERMS YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND WAIVING YOUR RIGHT TO HAVE A JURY TRIAL ON YOUR CLAIMS.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN PROVISIONS THAT GOVERN HOW YOU CAN BRING CLAIMS AND/OR LAWSUITS BETWEEN YOU AND MeroGo, INCLUDING THE ARBITRATION AGREEMENT ( IN SECTION 2 BELOW. THE ARBITRATION AGREEMENT REQUIRES YOU TO RESOLVE ALL DISPUTES WITH MeroGo ON AN INDIVIDUAL BASIS AND, WITH LIMITED EXCEPTIONS, THROUGH FINAL AND BINDING ARBITRATION. THESE TERMS OF SERVICE OUTLINE HOW SUCH CLAIMS AND/OR LAWSUITS ARE RESOLVED, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS AND/OR LAWSUITS THAT AROSE OR WERE ASSERTED BEFORE THE EFFECTIVE DATE OF THESE TERMS OF SERVICE. BY AGREEING TO THESE TERMS OF SERVICE, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD ALL OF THEM AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.

These Terms of Service (“Terms of Service”) constitute a legally binding agreement between you and MeroGo, Sparsha LLC. and its subsidiaries, representatives, affiliates, officers, and directors (collectively, “MeroGo”), governing your use of MeroGo’s digital marketplace platform (“MeroGo Marketplace Platform”) and any related content or services, including but not limited to, mobile and/or web-based applications (“Applications” or the “MeroGo App,” and together with the MeroGo Marketplace Platform, the “Services”).

Notwithstanding the foregoing, if you choose, now or in the future, to provide transportation (e.g., ride-hailing, ridesharing and commercial transportation), and other services (collectively, “Third-Party Services”), these Terms of Service do not supersede or otherwise impact the enforceability of any agreements you may have with MeroGo or its subsidiaries regarding such Third-Party Services (e.g., the Platform Access Agreement, the Technology Services Agreement and/or any similar agreements). If you have an agreement with MeroGo regarding Third-Party Services with terms that conflict with these Terms of Service, the terms of that agreement (and not these Terms of Service) will apply with respect to any disputes arising from your provision of Third-Party Services; otherwise, any relevant provisions in these Terms of Service apply.

In addition to these Terms of Service, your access to, and use of the Services is also governed by the applicable terms found on our website. These include but are not limited to: the Privacy Notice(This notice describes how we collect and use your data if you request or receive products or services through MeroGo.

By agreeing to these Terms, you agree that you are required to resolve any claim and/or lawsuit that you may have against MeroGo on an individual basis in binding arbitration as set forth in this Arbitration Agreement, and not as a class, collective, coordinated, consolidated, mass and/or representative action. Binding arbitration is a procedure in which a dispute is submitted to one or more arbitrators who make a binding decision on the dispute. In choosing binding arbitration, you and MeroGo are opting for a private dispute resolution procedure where you agree to accept the arbitrator’s decision as final instead of going to court. You and MeroGo are each waiving your right to a jury trial.

This Arbitration Agreement will preclude you from bringing any class, collective, coordinated, consolidated, mass, and/or representative action against MeroGo, and also preclude you from participating in or recovering relief in any current or future class, collective, coordinated, consolidated, mass and/or representative action brought against MeroGo by someone else—except as provided below in Section 2(a)(3)(c). Thus, the parties agree that the Arbitrator shall not conduct any form of class, collective, coordinated, consolidated, mass, and/or representative arbitration, nor join, coordinate, or consolidate claims of multiple individuals against MeroGo in a single proceeding—except as provided below in Section 2(a)(3)(c). For the avoidance of doubt, except as provided below in Section 2(a)(3)(c), this Arbitration Agreement precludes you from bringing or participating in any kind of class, collective, coordinated, consolidated, mass, and/or representative or other kind of group, multi-plaintiff or joint action against MeroGo, other than participating in a classwide, collective, coordinated, consolidated, mass, and/or representative settlement of claims.

(a) Agreement to Binding Arbitration Between You and MeroGo

(1) Covered Disputes: You and MeroGo agree that any dispute, claim, lawsuit, or controversy in any way arising between you and MeroGo will be settled by binding individual arbitration between you and MeroGo, and not in a court of law. The only exceptions to this arbitration agreement are those expressly provided below in Section 2(b). You and MeroGo mutually agree to arbitrate all disputes regardless of whether the dispute, claim, lawsuit, or controversy occurred or accrued before or after the date you agreed to these Terms, and regardless of whether you allege that the dispute, claim, or injury involves harm or injury to you or anyone else. This Arbitration Agreement survives after your relationship with MeroGo ends.

For the avoidance of doubt, you and MeroGo mutually agree to arbitrate any disputes arising out of or relating to (i) these Terms and prior versions of these Terms, or the existence, breach, termination, enforcement, interpretation, scope, waiver, or validity thereof; (ii) your access to or use of the Services (as defined in the preamble above and in Section 3 below) at any time, or a third party’s access or use of the Services at your invitation; (iii) incidents or accidents resulting in personal injury or death to you or anyone else that you allege occurred in connection with your use of the Services or a third party’s use of the Services at your invitation (including, but not limited to, your or a third-party’s use of the MeroGo Marketplace Platform or your use of the driver version of the MeroGo App), regardless of whether the claim, injury, or lawsuit allegedly occurred or accrued before or after the date you agreed to these Terms, and regardless of whether you allege that the personal injury or death was experienced by you or anyone else; and (iv) your relationship with MeroGo.

(2) Class Action Waiver: Any and all disputes, claims, or controversies between the parties shall be resolved only in individual arbitration. The parties expressly waive the right to have any dispute, claim, lawsuit, or controversy brought, heard, administered, resolved, or arbitrated as a class, collective, coordinated, consolidated, and/or representative action, and neither an arbitrator nor an arbitration provider shall have any authority to hear, arbitrate, or administer any class, collective, coordinated, consolidated, and/or representative action, or to award relief to anyone but the individual in arbitration. The parties also expressly waive the right to seek, recover, or obtain any non-individual relief. Notwithstanding anything else in this agreement, this Class Action Waiver does not prevent you or MeroGo from participating in a classwide, collective, and/or representative settlement of claims.

The parties further agree that if for any reason a claim does not proceed in arbitration, this Class Action Waiver shall remain in effect, and a court may not preside over any action joining, coordinating, or consolidating the claims of multiple individuals against MeroGo in a single proceeding, except that this Class Action Waiver shall not prevent you or MeroGo from participating in a classwide, collective, and/or representative settlement of claims. If there is a final judicial determination that any portion of this Class Action Waiver is unenforceable or unlawful for any reason, (i) any class, collective, coordinated, consolidated, and/or representative claims subject to the unenforceable or unlawful portion(s) shall proceed in a court of competent jurisdiction, but any portion of any claim(s) that are subject to arbitration on an individual basis shall proceed in arbitration and the parties agree that any remaining portions of those claim(s), as well as any other non-arbitrable claim(s), shall be stayed in court pending the completion of arbitration; (ii) the portion of the Class Action Waiver that is enforceable shall be enforced in arbitration; (iii) the unenforceable or unlawful portion(s) shall be severed from this Arbitration Agreement; and (iv) severance of the unenforceable or unlawful portion(s) shall have no impact whatsoever on the enforceability, applicability, or validity of the Arbitration Agreement or the arbitrability of any remaining claims asserted by you or MeroGo. For the avoidance of doubt, the merits of a claim may be bifurcated from other portions of the claim, including remedies or requests for relief, to give maximum effect to this Arbitration Agreement and to facilitate the arbitration of any portion of any claim that may be arbitrated on an individual basis.

(3) Mass Actions

a. Mass Action Waiver: Any and all disputes, claims, or controversies between the parties shall be resolved only in individual arbitration. The parties expressly waive the right to have any dispute, claim, lawsuit, or controversy brought, heard, administered, resolved, or arbitrated as a mass action, and neither an arbitrator nor an arbitration provider shall have any authority to hear, arbitrate, or administer any mass action or to award relief to anyone but the individual in arbitration—except as provided below in Section 2(a)(3)(c). The parties also expressly waive the right to seek, recover, or obtain any non-individual relief. The parties agree that the definition of a “Mass Action” includes, but is not limited to, instances in which you or MeroGo are represented by a law firm or collection of law firms that has filed 50 or more arbitration demands of a substantially similar nature against the other party within 180 days of the arbitration demand filed on your or MeroGo’s behalf. Notwithstanding anything else in this agreement, this Mass Action Waiver does not prevent you or MeroGo from participating in a mass settlement of claims.

b. Dispute Procedure: Notwithstanding any provision to the contrary in the applicable arbitration provider’s rules, the arbitrator shall be empowered to determine whether the party bringing any claim has filed a Mass Action in violation of the Mass Action Waiver. Either party shall raise with the arbitrator or arbitration provider such a dispute within 15 days of its arising. If such a dispute arises before an arbitrator has been appointed, the parties agree that (i) a panel of three arbitrators shall be appointed to resolve only disputes concerning whether the party bringing any claim has filed a Mass Action in violation of the Mass Action Waiver. Each party shall select one arbitrator from the arbitration provider’s roster to serve as a neutral arbitrator, and these arbitrators shall appoint a third neutral arbitrator. If the parties’ arbitrators cannot agree on a third arbitrator, the arbitration provider will appoint the third arbitrator; (ii) MeroGo shall pay any administrative fees or costs incidental to the appointment of Arbitrators under this provision, as well as any fees or costs that would not be incurred in a court proceeding, such as payment of the fees of the arbitrators, as well as room rental; (iii) the arbitrators shall issue a written decision with findings of fact and conclusions of law; and (iv) any further arbitration proceedings or assessment of arbitration-related fees shall be stayed pending the arbitrators’ resolution of the parties’ dispute. If the arbitrator or panel of arbitrators determines that any party has violated the Mass Action Waiver, the parties shall each have the opportunity to opt out of arbitration within 30 days of the arbitrator’s or panel of arbitrator’s decision. You may opt out of arbitration by providing written notice of your intention to opt out to the arbitration provider and to MeroGo Technologies, Inc., Attn: Legal Department, 1725 3rd Street, San Francisco, CA 94158 via USPS Priority Mail or hand delivery. This written notice must be signed by you, and not any attorney, agent, or other representative of yours. MeroGo may opt out of arbitration by sending written notice of its intention to opt out to the arbitration provider and to you or your attorney, agent, or representative if you are represented. For the avoidance of doubt, the ability to opt out of arbitration described in this Section 2(a)(3)(b) only applies if the arbitrator or panel of arbitrators determines that a party has violated the Mass Action Waiver. If the parties proceed with arbitration, the parties agree that arbitrations will be grouped as provided in Section 2(a)(3)(c) below.

c. Grouping: To increase efficiency of resolution in the event a Mass Action is filed and neither party exercises its right to opt out of arbitration pursuant to Section 2(a)(3)(b) above, the following procedure shall apply. At the request of either party, an arbitrator shall be selected according to the applicable arbitration provider’s rules to act as a special master (“Special Master”) to resolve threshold disputes regarding the arbitration demands submitted in the Mass Action (“Mass Arbitration Demands”). These threshold disputes may include, but are not limited to:

1. Any dispute regarding filing fees owed with respect to the Mass Arbitration Demands, including whether claimants have submitted valid fee waivers;
2. Any dispute regarding whether the applicable arbitration provider has complied with the Arbitration Agreement with respect to processing and administering the Mass Arbitration Demands;
3. Any dispute regarding whether the Mass Arbitration Demands meet the requirements set forth in Section 2(d) below;
4. Whether claimants are barred from proceeding with their claims based on a prior settlement agreement, violation of these Terms, or expiration of the statute of limitations;
5. Any dispute relating to representation of the same claimant by multiple law firms;
6. Any dispute regarding whether the Mass Arbitration Demands were filed with the correct arbitration provider; and
7. Any other dispute falling within the arbitration provider’s rules providing for the resolution of threshold disputes in a mass arbitration.

Any such request shall be made within 15 days following the expiration of the opt-out period described in Section 2(a)(3)(b), and may be made by providing written notice to the arbitration provider. Upon the request of either party to appoint a Special Master to resolve the foregoing issues, the applicable arbitration provider shall refrain from further processing any of the Mass Arbitration Demands to which a dispute has been raised. No further payment for filing fees, administrative costs, or arbitrator fees shall be deemed due with respect to any of the Mass Arbitration Demands as to which a dispute has been raised until after the dispute(s) has/have been resolved by the Special Master. MeroGo shall be responsible for the applicable arbitration provider’s and Special Master’s fees and costs related to the proceedings before the Special Master. A Special Master appointed pursuant to this procedure shall have no authority to consolidate cases.

After proceedings before the Special Master have concluded, to the extent any of the Mass Arbitration Demands are permitted to proceed, the parties shall organize the Mass Arbitration Demands into groups of no more than 100 demands per group by state of residence, and then alphabetically by last name (plus, to the extent there are less than 100 arbitration demands left over after the grouping described above, a final group consisting of the remaining demands), and shall inform the arbitration provider of the groups and their compositions within 14 days of the conclusion of proceedings before the Special Master. The arbitration provider shall assign each group of claims to a single arbitrator, with each group having one set of administrative documents, one set of administrative and filing fees per group, and one arbitration management conference per group. The parties agree to cooperate in good faith with each other and the arbitration provider to implement such a grouped approach to administration and fees. Regardless of the grouping described above, the arbitrator shall resolve all arbitrations within a group on an individual basis. Nothing in this provision shall be construed as limiting the right to object that the filing or presentation of multiple arbitration demands by or with the assistance of the same law firm or organization violates any term of this Agreement.

If any Mass Arbitration Demands were originally processed as individual arbitration demands before this batching procedure was commenced, further proceedings, including the assessment of further arbitration filing or administration fees to either party shall be governed by the procedures set forth in this Section 2(a)(3).

(4) Delegation Agreement: Only an arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including without limitation any claim that all or any part of this Arbitration Agreement is void or voidable. An arbitrator shall also have exclusive authority to resolve all threshold arbitrability issues, including issues relating to whether these Terms are applicable, unconscionable, or illusory and any defense to arbitration, including without limitation waiver, delay, laches, or estoppel. However, only a court of competent jurisdiction, and not an arbitrator, shall have the exclusive authority to resolve any and all disputes concerning the Class Action Waiver and Mass Action Waiver, including, but not limited to, any claim that all or part of the Class Action Waiver and/or Mass Action Waiver is unenforceable, unconscionable, illegal, void, or voidable—except that, as stated and pursuant to the procedures provided in Section 2(a)(3)(b), an arbitrator or panel of arbitrators shall have authority to determine whether the party bringing any claim has violated the Mass Action Waiver.

(5) Application to Third Parties: This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your guests, spouse, domestic partner, heirs, estate, third-party beneficiaries and assigns, where their underlying claims arise out of or relate to your use of the Services or their use of the Services at your invitation. For the avoidance of doubt, third-party beneficiaries include “guest riders,” meaning individuals for whom you request a ride through the Services, whether such guest riders ride with you or without you. You acknowledge and agree that you are responsible for providing any guest rider with these Terms, including this Arbitration Agreement. To the extent that any third-party beneficiary to this agreement brings claims against the Parties, those claims shall also be subject to this Arbitration Agreement. This Arbitration Agreement also applies to any claims brought by you while you are using the Services as a guest or third-party beneficiary of another user.

(b) Exceptions to Arbitration

Notwithstanding the foregoing, this Arbitration Agreement shall not require arbitration of the following claims: (i) individual claims brought in small claims court so long as the matter remains in such court and advances only on an individual basis; (ii) individual claims of sexual assault or sexual harassment occurring in connection with your use of the Services; and/or (iii) injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

Such claims may be brought and litigated in a court of competent jurisdiction by you on an individual basis only. On an individual basis means that you cannot bring such claims as a class, collective, coordinated, consolidated, mass, and/or representative action against MeroGo. For the avoidance of doubt, this precludes you from bringing claims as or participating in any kind of any class, collective, coordinated, consolidated, mass, and/or representative or other kind of group, multi-plaintiff, or joint action against MeroGo and no action brought by you may be consolidated or joined in any fashion with any other proceeding. Where your claims are brought and litigated to completion on such an individual basis in a court of competent jurisdiction, MeroGo agrees to honor your election.

The parties’ agreement not to require arbitration in these limited instances does not waive the enforceability of this Arbitration Agreement as to any other provision (including, but not limited to, the waivers provided for in Section 2(a), which will continue to apply in court as well as in arbitration), or the enforceability of this Arbitration Agreement as to any other lawsuit, controversy, claim, or dispute.

(c) Rules and Governing Law

For disputes arising in California, the arbitration will be administered by ADR Services, Inc. (“ADR”) in accordance with ADR’s Arbitration Rules (the “ADR Rules”) in effect at the time that the claim is brought, unless the parties agree otherwise in writing. The ADR Rules are available at www.adrservices.com or by searching for “ADR Arbitration Rules” using a search engine such as www.google.com. The arbitration shall be heard by one arbitrator (the “Arbitrator”) selected in accordance with the ADR Rules.

For disputes arising outside of California (or for disputes arising in California only if ADR cannot or will not administer the arbitration), the parties shall be required to meet and confer to select a neutral arbitration provider. Such an arbitration provider shall have operations in the state in which the dispute arises. If the parties are unable to mutually agree upon an arbitration provider, then either party may invoke 9 U.S.C. § 5 to request that a court of competent jurisdiction appoint an arbitration provider with operations in the state in which the dispute arises. Any arbitration provider appointed by a court under 9 U.S.C. § 5 shall conduct arbitration in accordance with this Section 2 solely on an individualized basis. Once the parties mutually agree upon a neutral arbitration provider, or an arbitrator provider is appointed under 9 U.S.C. § 5, the ensuing arbitration shall commence pursuant to the rules of the designated arbitration provider, except as designated herein. Once an arbitration provider is agreed upon or appointed, an Arbitrator shall be appointed. The Arbitrator will be either (1) a retired judge or (2) an attorney licensed to practice law in the state where the arbitration is conducted with experience in the law underlying the dispute. The Arbitrator will be selected by the parties from the applicable arbitration provider’s roster of arbitrators. If the parties are unable to agree upon an Arbitrator after a good faith meet and confer effort, then the applicable arbitration provider will appoint the Arbitrator in accordance with its rules and subject to any applicable disclosure and disqualification procedures available under applicable law.

Notwithstanding any choice of law or other provision in these Terms, the parties agree and acknowledge that this Arbitration Agreement evidences a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (“FAA”), will govern its interpretation and enforcement and proceedings pursuant thereto. It is the intent of the parties to be bound by the provisions of the FAA for all purposes, including, but not limited to, interpretation, implementation, enforcement, and administration of this Arbitration Agreement, and that the FAA and the applicable arbitration provider’s rules shall preempt all state laws to the fullest extent permitted by law. All statutes of limitations that would otherwise be applicable will apply to any arbitration proceeding. If the FAA and applicable arbitration provider’s rules are found to not apply to any issue regarding the interpretation or enforcement of this Arbitration Agreement, then that issue shall be resolved under the laws of the state where you reside when you accept these Terms, without regard to choice or conflict of laws principles.

Any dispute, claim, lawsuit, or controversy arising out of or relating to incidents or accidents resulting in personal injury (including but not limited to sexual assault or harassment claims) or death that you allege occurred in connection with your use of the Services, whether before or after the date you agreed to the Terms, shall be governed by and construed in accordance with the laws of the state in which the incident or accident occurred, without regard to choice or conflict of laws principles.

(d) Process

Pre-Arbitration Dispute Resolution and Notification. The parties agree that good-faith informal efforts to resolve disputes often can result in a prompt, low-cost, and mutually beneficial outcome. The parties therefore agree that, before either party demands arbitration against the other, you and MeroGo will personally meet and confer, via telephone or videoconference, in a good-faith effort to resolve informally any claim covered by this Arbitration Agreement. Multiple individuals initiating claims cannot participate in the same informal telephonic dispute resolution conference. Unless the parties agree otherwise in writing, if either party is represented by counsel, that party’s counsel may participate in the conference, but the party must also appear at and fully participate in the conference. The party initiating the claim must give notice to the other party in writing of their intent to initiate an informal dispute resolution conference, which shall occur within 60 days after the other party receives such notice, unless an extension is mutually agreed upon by the parties. To notify MeroGo that you intend to initiate an informal dispute resolution conference, write to MeroGo Technologies, Inc., Attn: Legal Department, 1725 3rd Street, San Francisco, CA 94158, providing your name, the telephone number(s) associated with your MeroGo account (if any), the email address(es) associated with your MeroGo account, and a description of your claim. If MeroGo intends to initiate an informal dispute resolution conference, it will send notice, including a description of its claim, to you via electronic email to the email address associated with your MeroGo account. Engaging in an informal dispute resolution conference is a condition precedent that must be fulfilled before commencing arbitration, and the Arbitrator shall dismiss any arbitration demand filed before completion of an informal dispute resolution conference. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process required by this paragraph.

Initiating Arbitration. In order to initiate arbitration following the conclusion of the informal dispute resolution process required by this Section, a party must provide the other party with a written demand for arbitration and file the demand with the applicable arbitration provider, as determined by Section 2(c). A party initiating an arbitration against MeroGo must send the written demand for arbitration to MeroGo Technologies, Inc., Attn: Legal Department, 1725 3rd Street, San Francisco, CA 94158, or serve the Demand on MeroGo’s registered agent for service of process, c/o MeroGo Technologies, Inc. (the name and current contact information for the registered agent in each state are available online here). Additionally, a party initiating arbitration against MeroGo must send an electronic version of the demand for arbitration to the Arbitration Provider. If MeroGo initiates arbitration against you, it must send the written demand for arbitration to you via electronic email to the email address associated with your MeroGo account.

By signing the demand for arbitration, you agree to take reasonable steps to ensure that counsel certifies to the best of counsel’s knowledge, information, and belief, formed after an inquiry reasonable under the circumstances, that (i) the demand for arbitration is not being presented for any improper purpose, such as to harass, cause unnecessary delay, or needlessly increase the cost of dispute resolution; (ii) the claims and other legal contentions are warranted by existing law or by a nonfrivolous argument for extending, modifying, or reversing existing law or for establishing new law; and (iii) the factual contentions have evidentiary support or, if specifically so identified, will likely have evidentiary support after a reasonable opportunity for further investigation or discovery. The Arbitrator shall be authorized to afford any relief or impose any sanctions available under Federal Rule of Civil Procedure 11 or any applicable state law for either party’s violation of this requirement.

(e) Location

Unless you and MeroGo otherwise agree, if you reside in the United States, the arbitration will be conducted in the county where you reside. If you do not reside in the United States, the arbitration will be conducted in the county where the dispute arises. Your right to a hearing will be determined by the applicable arbitration provider’s rules. Subject to the applicable arbitration provider’s rules, the Arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

(f) Offers of Judgment

At least 10 days before the date set for the arbitration hearing, any party may serve an offer in writing upon the other party to allow judgment on specified terms. If the offer is accepted, the offer with proof of acceptance shall be submitted to the arbitrator, who shall enter judgment accordingly. If the offer is not accepted prior to the arbitration hearing or within 30 days after it is made, whichever occurs first, it shall be deemed withdrawn, and cannot be given in evidence upon the arbitration. If an offer made by one party is not accepted by the other party, and the other party fails to obtain a more favorable award, the other party shall not recover their post-offer costs and shall pay the offering party’s costs from the time of the offer notwithstanding the withdrawal of the offer.

(g) Arbitrator’s Decision

The Arbitrator will render an award within the time frame specified in the applicable arbitration provider’s rules. Judgment on the arbitration award may be entered in any court of competent jurisdiction. Except as to claims for public injunctive relief where required by law, the Arbitrator may award declaratory or injunctive relief only in favor of a party and only to the extent necessary to provide relief warranted by the party’s individual claim. An Arbitrator’s decision shall be final and binding on all parties.

The Arbitrator is not bound by decisions reached in separate arbitrations, and the Arbitrator’s decision shall be binding only upon the parties to the arbitration that are the subject of the decision. The Arbitrator may award reasonable costs incurred in the arbitration to the prevailing party in accordance with the law(s) of the state in which arbitration is held.

(h) Fees

With the exception of the provisions governing payment of arbitration costs set forth above, your responsibility to pay any filing, administrative, and arbitrator fees will be solely as set forth in the applicable arbitration provider’s rules and shall be up to the amount you would be required to pay if you filed a claim in court.

If you have a gross monthly income of less than 300% of the federal poverty guidelines, you are entitled to a waiver of arbitration fees and costs, exclusive of arbitrator fees. If you believe that you meet the requirements to obtain a fee waiver, and your demand for arbitration arises outside of California, then you may request a fee waiver only by submitting to the arbitration provider AO 240, Application to Proceed in District Court Without Prepaying Fees or Costs, or a declaration under oath containing all the information required by AO 240; if your demand for arbitration arises in California, then you must submit a declaration under oath providing your monthly income and the number of persons in your household.

Any and all disputes regarding a party’s obligation to pay any arbitration fees or costs that arise after an arbitrator is appointed shall be determined solely by the arbitrator. If such a dispute arises before an arbitrator has been appointed, and if no Special Master has been requested by either party pursuant to Section 2(a)(3)(c)(i) of these Terms, the parties agree that (i) the due date for any disputed fees shall be stayed pending resolution of the parties’ dispute, (ii) a panel of three arbitrators shall be appointed to resolve the parties’ dispute concerning a party’s obligation to pay fees or costs of arbitration, (iii) the panel of arbitrators shall be appointed by each party selecting one arbitrator from the arbitration provider’s roster to serve as neutral arbitrators, and these arbitrators shall appoint a third neutral arbitrator. If the parties’ arbitrators cannot agree on a third arbitrator, the arbitration administrator will select the third arbitrator, (iv) MeroGo shall pay any administrative fees or costs incidental to the appointment of a panel of arbitrators under this provision, as well as any fees or costs that would not be incurred in a court proceeding, such as payment of the fees of the arbitrator(s), as well as room rental, and (v) the arbitrator(s) shall issue a written decision with findings of fact and conclusions of law. If two or more fee disputes between a claimant and MeroGo arise at or around the same time, the disputes may be consolidated for resolution by a single arbitrator or panel of arbitrators either at the agreement of the parties or the election of the party common to all such disputes.

(j) Severability and Survival

If any portion of this Arbitration Agreement is found to be unenforceable or unlawful for any reason, (i) the unenforceable or unlawful provision shall be severed from these Terms; (ii) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of the Arbitration Agreement or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to the Arbitration Agreement; and (iii) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, but any portion of any claim(s) that are subject to arbitration on an individual basis shall proceed in arbitration and the parties agree that any remaining portions of those claim(s), as well as any other non-arbitrable claim(s), shall be stayed in court pending the completion of arbitration. For the avoidance of doubt, the merits of a claim may be bifurcated from other portions of the claim, including remedies or requests for relief, to give maximum effect to this Arbitration Agreement and to facilitate the arbitration of any portion of any claim that may be arbitrated on an individual basis.

(k) Stay of Litigation Pending Appeal

The parties agree that, in the event of any appeal from a court’s denial of a motion to compel arbitration under the Arbitration Agreement, all litigation of the claims at issue in the appeal will be stayed pending resolution of the appeal. The parties agree that such a stay avoids prejudice to both parties arising from the unnecessary and duplicative expenditure of resources in litigating claims that may be sent to arbitration.

The Services consist of MeroGo’s Marketplace Platform (“MeroGo Marketplace Platform”) and any related content or services, including but not limited to mobile and/or web-based applications. The Services enable you and other consumers to find, request, or receive (i) Third-Party Services from third party service providers, including without limitation, merchants, retailers, grocers, restaurants, independent drivers, delivery persons, and autonomous vehicles or autonomous vehicle fleet providers (“Third-Party Providers”), for you and/or for guests; (ii) related personalized content, including features, recommendations and advertisements for products or services tailored to your needs and interests; and (iii) certain supporting services, including providing you the ability to express certain preferences about the Third-Party Services or Third-Party Providers, payment processing and customer support. Unless otherwise agreed by MeroGo in a separate written agreement with you, these Services are made available solely for your noncommercial use.

Once you make a request, MeroGo notifies Third-Party Providers that an opportunity is available so that the Third-Party Provider may complete your request. It is up to the Third-Party Provider to decide whether or not to offer Third-Party Services to you and/or your guests or to offer such Third-Party Services at all, and it is up to you to decide whether or not to accept such services from a Third-Party Provider. Please note that once your request for the Services has begun, you may no longer have the option to reschedule or cancel. If MeroGo is able to reschedule or cancel your request, you may be charged a fee and/or may not be refunded for items that have been purchased on your behalf.

MEROGO IS NOT A COMMON CARRIER OR MOTOR CARRIER AND DOES NOT TRANSPORT PASSENGERS OR GOODS. GENERALLY, THE SERVICES ARE ONLY OPEN TO REGISTERED USERS OF THE SERVICES AND THEIR GUESTS AND NOT TO THE GENERAL PUBLIC. YOUR ABILITY TO REQUEST, AND IF APPLICABLE, OBTAIN THIRD-PARTY SERVICES FROM THIRD-PARTY PROVIDERS IN CONNECTION WITH THE USE OF THE SERVICES DOES NOT ESTABLISH MEROGO AS A PROVIDER OF ANYTHING OTHER THAN THE SERVICES, AS DEFINED IN THE PREAMBLE AND IN THIS SECTION 3. THIRD-PARTY PROVIDERS ARE INDEPENDENT AND NOT ACTUAL AGENTS, APPARENT AGENTS, OSTENSIBLE AGENTS, OR EMPLOYEES OF MEROGO IN ANY WAY. ANY EFFORT, FEATURE, PROCESS, POLICY, STANDARD, OR OTHER EFFORT UNDERTAKEN BY MEROGO TO FACILITATE YOUR RECEIPT OF THIRD PARTY SERVICES OR IN THE INTEREST OF SAFETY OR SECURITY (WHETHER REQUIRED BY APPLICABLE REGULATIONS OR NOT) IS NOT AN INDICIA OF AN EMPLOYMENT, ACTUAL AGENCY, APPARENT AGENCY, OR OSTENSIBLE AGENCY RELATIONSHIP WITH A THIRD-PARTY PROVIDER.

App Stores

The availability of the Services may be dependent on the third-party from which you received the license to the MeroGo App, e.g., the Apple iPhone or Android app stores (“App Store”). These Terms are between you and MeroGo and not with the App Store and MeroGo is responsible for the provision of Services as described in these Terms. However, if you downloaded the MeroGo App from the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple shall have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof. These Terms incorporate by reference Apple’s Licensed Application End User License Agreement, for purposes of which, you are the “end-user.” In the event of a conflict in the terms of the Licensed Application End User License Agreement and these Terms, these Terms will control.

Ownership; License; and Restrictions

The Services and all rights, title, and interest, including all related intellectual property rights therein are and shall remain MeroGo’s property or the property of MeroGo’s licensors. These Terms are not a sale and do not convey or grant to you any rights in or related to the Services, or any intellectual property rights owned by MeroGo or its licensors, except for the limited license granted herein.

Subject to your compliance with these Terms, MeroGo grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the MeroGo App solely in connection with your use of the Services on your personal device; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your noncommercial use and your use for the benefit of your guests of the Services. Any rights not expressly granted herein are reserved by MeroGo and MeroGo’s licensors. You agree that you will not use MeroGo’s copyrights, trademarks, service marks, logos, slogans, trade names, trade dress, or other indicia of ownership (“MeroGo Names, Marks, or Works”), aside from use incidental to your use of the Services, without express, written permission from MeroGo. This prohibition includes use in domain names, websites, business names, software application names or titles, keywords, and social media accounts or handles. You may not: (i) remove MeroGo Names, Marks, or Works or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by MeroGo; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of, or which result in, unduly burdening or hindering the operation and/or functionality of any aspect of the Services; (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks; or (vii) register, attempt to register, or claim ownership of any MeroGo Names, Marks, or Works or in any confusingly or substantially similar name, mark, title, or work, in any manner for any purposes, alone or in combination with other letters, punctuation, words, symbols, designs, and/or any creative works, except as may be permitted in the limited license granted above.

While many Third-Party Services are available in the MeroGo App, certain Third-Party Services or content are only accessible by exiting the MeroGo App (“Out-of-App Experiences”). Once you click on a link to access Out-of-App Experiences, you will be subject to the terms and conditions and privacy policy of that website, destination, or Out-of-App Experience provider, which are different from MeroGo’s. MeroGo will not warn you that you have left the Services or that you are subject to the terms and conditions (including privacy policies) of another website, destination, or Out-of-App Experience provider. You use all links in third-party websites and advertisements at your own risk as these are not part of the Services and are not controlled by MeroGo. MeroGo does not endorse such Out-of-App Experience providers and in no event shall MeroGo be responsible or liable for any products or services of such providers.

Third-Party Services may be subject to additional terms, conditions, fees, and policies imposed by the Third-Party Provider. In the event of a conflict in the terms of any Third-Party Services and these Terms, these Terms shall control with respect to MeroGo and your agreements with MeroGo herein, and the limitations of liability set forth in Section 8 shall also apply to claims involving a Third-Party Provider. The Arbitration Agreement provisions in Section 2 above shall apply instead of the terms of any Third-Party Services for all purposes except with respect to claims that are solely against the Third-Party Provider.

AV Services

An autonomous vehicle is a vehicle that is capable of operating at, or is equipped with an automated driving system that will enable the vehicle to operate at SAE Levels 3, 4 or 5 of driving automation as defined in the J3016 April 2021 SAE International specification (“Autonomous Vehicle” or “AV”). Subject to these Terms, services made available to you through the MeroGo App may be provided by an Autonomous Vehicle (“AV Services”). Autonomous Vehicles are operated by Third-Party Providers that operate a fleet of one or more AVs and may employ or contract with individuals to manage, monitor, or operate its AVs while such vehicles are in motion. AV Services provided to you by Third-Party Providers are Third-Party Services and may be subject to the relevant Third-Party Provider’s terms and conditions (We’ve partnered with autonomous vehicle companies to provide rides and deliveries. Each provider has its own terms that apply to their service), which are incorporated herein by reference.

When you use AV Services, audio, video, and other sensor recordings may be generated by the AV’s systems for safety, security, or service quality purposes. By using the AV Services, you consent to such recordings. These recordings are not “User Content” and remain the property of MeroGo, its affiliates or partners as applicable. MeroGo may use these recordings in accordance with applicable laws, MeroGo’s Privacy Notice and these Terms. Third-Party Providers may use such recordings in accordance with their privacy notices.

Autonomous Vehicles depend upon emerging technologies and could become inoperable or inaccessible for a period of time or may function erratically or improperly with little to no advance notice, and you and your guests may not always be delivered to your intended destination(s) or may experience inconveniences, interruptions, or discomfort related to the AV Service. The AVs are not designed to provide transportation services in connection with emergencies, such as if a person needs to be transported to a hospital for urgent or emergency care. If you use AV Services, you acknowledge that you understand the risks described in this section.

You will not (i) decompile, decipher, distill, reverse engineer, or record any part of the AV Services other than those aspects of the AV Services actually observable and measurable without technical assistance; (ii) destroy, tamper, bypass, or otherwise circumvent any measures employed to prevent, protect, secure, or limit access to any part of the AV Services; (iii) use any information acquired from any AV Service to assist in testing any AV or autonomous vehicle technology; or (iv) use any AV Services to provide a product or service to customers or other third parties, even if no monetary compensation is received for such a service.

User Accounts

In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). Unless a specific Service provides otherwise: (i) you must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account, (ii) you may only possess one Account and (iii) you may not assign or otherwise transfer your Account to any other person or entity. MeroGo maintains the right to delete or deactivate duplicate accounts. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account credentials at all times.

You cannot register for or maintain an Account if you have previously been banned from accessing or using the Services. Account registration may require you to submit to MeroGo certain personal information, such as your name, address, still or live photo, mobile phone number and age, as well as at least one valid payment method that you are authorized to use and is supported by MeroGo (“Account Information”). You are responsible for providing accurate Account Information and in certain instances, you may be asked to provide proof of age, identity or other method of identity verification to access or use the Services. You may be denied access to, or use of, the Services if you refuse to provide (or we are unable to verify) proof of age, identity, or other method of identity verification. Additionally, you authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to MeroGo or its service providers for the duration of your business relationship, solely to help MeroGo identify you or your wireless device and to prevent fraud.

MeroGo may also disable or delete your account if after registration your account is not confirmed (where applicable), your account is unused and remains inactive for an extended period of time, if we detect someone may have used it without your permission and we are unable to confirm your ownership of the account, if we detect fraud, or where we are required to do so under applicable law. To the maximum extent permitted by applicable law, MeroGo and its affiliates assume no liability for such loss of access and use and will have no obligations related to such loss. If you discontinue your use of MeroGo, or we disable your access to or use of the Services, these Terms of Service shall terminate as an agreement between you and us with respect to those Services, but certain sections will survive termination as provided herein.

For more information regarding MeroGo’s use of your personal information, please see our Privacy Notice.

Minors

You may not authorize third-parties to use your Account, and you may not allow persons under the age of 18 to use the Services unless they are accompanied by you or an adult. However, we may offer parents and guardians the ability to create Accounts for their children. If you are a parent or legal guardian, and you allow your child to use the Services, then these Terms apply to you and you are responsible for your child’s activity on the Services, and you also agree to comply with the Teen Account Terms of Use (Parent or Guardian), incorporated by reference herein. If you are under the age to obtain an Account, you must have your parent or legal guardian’s permission to use an Account and accept any additional terms required in connection with your access and use of the Services as a minor. Please have your parent or legal guardian read these additional terms with you. Please note: if there is an incident involving minors, in addition to any mandatory reporting obligations, MeroGo may also proactively report incidents to the applicable authorities. When your child reaches the age of majority, MeroGo may at its discretion convert your child’s account to an adult account, which shall be subject to these Terms of Service.

Teens

By accepting the invite to create a MeroGo account (“Teen Account”), you attest that you are between the ages of 13 and 17. You acknowledge that your parent/guardian has also agreed to this section of the Terms governing your use of the Services. You agree to comply with the Teen Account Terms of Use (Teen), incorporated by reference herein.

Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” MEROGO DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, MEROGO MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, ACCURACY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

MEROGO DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD-PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED OR OBTAINED FROM THIRD-PARTY PROVIDERS IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

MEROGO DOES NOT CONTROL, MANAGE OR DIRECT ANY THIRD-PARTY PROVIDERS. THIRD-PARTY PROVIDERS ARE NOT ACTUAL AGENTS, APPARENT AGENTS, OSTENSIBLE AGENTS, OR EMPLOYEES OF MEROGO. IF A DISPUTE ARISES BETWEEN YOU AND OR ANY OTHER THIRD PARTY, YOU RELEASE MEROGO FROM LOSSES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES.

MEROGO DOES NOT CONTROL, ENDORSE OR TAKE RESPONSIBILITY FOR ANY USER CONTENT OR THIRD-PARTY CONTENT AVAILABLE ON OR LINKED TO BY THE SERVICES. MEROGO CANNOT AND DOES NOT REPRESENT OR WARRANT THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

MEROGO’S USE OF ALGORITHMS IN AN ATTEMPT TO PROVIDE SERVICES OR IMPROVE THE EXPERIENCE OF USERS AND THE SECURITY AND SAFETY OF THE SERVICES DOES NOT CONSTITUTE A GUARANTEE OR WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED.

Limitation of Liability

MEROGO SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR DEATH, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF MEROGO, EVEN IF MEROGO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

MEROGO SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD-PARTY PROVIDER, EVEN IF MEROGO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MEROGO SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND MEROGO'S REASONABLE CONTROL. YOU ACKNOWLEDGE THAT THIRD-PARTY PROVIDERS PROVIDING TRANSPORTATION SERVICES REQUESTED THROUGH SOME MEROGO SERVICES MAY OFFER RIDESHARING OR PEER-TO-PEER TRANSPORTATION SERVICES AND MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED. YOU ACKNOWLEDGE THAT THIRD-PARTY PROVIDERS ARE NOT OSTENSIBLE AGENTS, APPARENT AGENTS, ACTUAL AGENTS, OR EMPLOYEES OF MEROGO.

THE SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION, GOODS, OR LOGISTICS SERVICES WITH THIRD-PARTY PROVIDERS, BUT YOU AGREE THAT MEROGO HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS OR LOGISTICS SERVICES PROVIDED TO OR NOT PROVIDED TO YOU BY THIRD-PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.

MEROGO SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF LACK OF OR IMPROPER INSTALLATION OR USE OF CHILD RESTRAINT SYSTEMS FOR GUESTS ON RIDES REQUESTED THROUGH THE SERVICES FOR WHOM A CHILD RESTRAINT SYSTEM IS LEGALLY REQUIRED.

THE LIMITATIONS AND DISCLAIMERS IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, MEROGO’S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. THIS PROVISION SHALL HAVE NO EFFECT ON MEROGO’S CHOICE OF LAW PROVISION SET FORTH BELOW.

MEROGO SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF STATEMENTS OR REPRESENTATIONS RELATING TO INSURANCE COVERAGE MAINTAINED BY MEROGO.

Indemnity

You agree to indemnify and hold MeroGo and its affiliates and their officers, directors, employees, and agents harmless from and against any and all actions, claims, demands, losses, liabilities, costs, damages, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) MeroGo's use of your User Content; or (iv) your violation of the rights of any third party, including Third-Party Providers.

Choice of Law

These Terms shall be governed by and construed in accordance with the laws of the state in which your dispute arises, without regard to the choice or conflict of law principles of any jurisdiction, except as may be otherwise provided in the Arbitration Agreement in Section 2 above or in Supplemental Terms applicable to your region. This Choice of Law provision applies only to the interpretation of these Terms, and these provisions shall not be interpreted as generally extending any state’s law to you if your dispute did not arise in that state.

Any dispute, claim, lawsuit, or controversy arising out of or relating to incidents or accidents resulting in personal injury or death (including but not limited to sexual assault or harassment claims) that you allege occurred in connection with your use of the Services, whether before or after the date you agreed to these Terms, shall be governed by and construed in accordance with the laws of the state in which the incident or accident occurred.

Choice of Forum

Any dispute, claim, lawsuit, or controversy arising out of or relating to these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, shall be brought and tried exclusively in the state or federal courts in the judicial district (and division where applicable) encompassing the county in which the dispute, claim, lawsuit, or controversy arose, notwithstanding that other courts may have jurisdiction or venue over the parties and subject matter, except as may be otherwise provided by the Arbitration Agreement above or in Supplemental Terms applicable to your region.

Notwithstanding the foregoing, any dispute, claim, lawsuit, or controversy arising out of or relating to incidents or accidents resulting in personal injury (including but not limited to sexual assault or harassment claims) that you allege occurred in connection with your use of the Services, whether before or after the date you agreed to these Terms, shall be brought and tried exclusively in the state or federal courts in the judicial district (and division where applicable) encompassing the county in which the incident or accident occurred, notwithstanding that other courts may have jurisdiction over the parties and subject matter, and except as may be otherwise provided in the Arbitration Agreement in Section 2 or in Supplemental Terms applicable to your region, to the extent permitted by law.

The foregoing Choice of Law and Choice of Forum provisions do not apply to the Arbitration Agreement in Section 2, and we refer you to Section 2 for the applicable provisions for such disputes.

Claims of Copyright and Trademark Infringement

Claims of copyright and trademark infringement should be sent to MeroGo’s designated agent. Please see MeroGo’s Copyright Policy or Trademark Policy (both set out below) for the designated address and additional information.

MeroGo Copyright Policy — Notification of Copyright Infringement

MeroGo Technologies, Inc. ("MeroGo") respects the intellectual property rights of others and expects its users to do the same.

It is MeroGo’s policy, in appropriate circumstances and at its discretion, to disable and/or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.

In accordance with the Digital Millennium Copyright Act of 1998 and in recognition of various international copyright laws, MeroGo will respond expeditiously to notices sent to MeroGo’s Designated Copyright Agent (identified below) regarding alleged third-party copyright infringements on the MeroGo website or other MeroGo-owned and publicly accessible digital properties (the "Site(s)").

A copyright owner, person authorized to act on behalf of one, or person authorized to act under any exclusive right under copyright may submit allegations of copyright infringements on the Site(s) by completing the following DMCA Notice of Alleged Infringement and delivering it to MeroGo’s Designated Copyright Agent. Upon receipt of this Notice, MeroGo will expeditiously remove or block access to the allegedly infringing content, notify the alleged third-party infringer of the same, and provide the third-party an opportunity to submit a counter-notice to dispute the alleged infringement. If a counter-notice is submitted, MeroGo will promptly forward it to the complainant and restore the removed or blocked content within 10-14 business days, unless the complainant submits evidence that it has filed a lawsuit against the alleged third-party infringer regarding the allegedly infringing content.

DMCA Notice of Alleged Infringement ("Notice")

1. Identify the copyrighted work that has been infringed, or — if multiple copyrighted works are covered by this Notice — provide a representative list of the copyrighted works that have been infringed.
2. Identify the infringing content and provide sufficient information for MeroGo to locate the infringing content, including, if applicable, the URL(s) of the Site(s) where the content may be found.
3. Provide contact information, e.g., mailing address, telephone number, and email address, of the person submitting this DMCA Notice (e.g., the copyright owner or copyright owner’s agent).
4. Include both of the following statements in the body of the Notice:
   • “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”
   • “I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
5. Provide the full legal name and an electronic or physical signature of the person submitting this Notice (e.g., the copyright owner or copyright owner’s agent).
6. Deliver this Notice, with all items completed, to MeroGo’s Designated Copyright Agent (below).

Copyright Agent, c/o MeroGo Technologies, Inc., 1725 3rd Street, San Francisco, CA 94158 — takedowns [at] MeroGo [dot] com.

IMPORTANT: Communications unrelated to copyright use or infringement will be discarded.

MeroGo Trademark Policy

MeroGo Technologies, Inc. (“MeroGo”) respects the intellectual property rights of others and abides by local and federal laws relating thereto.

It is MeroGo’s policy, in appropriate circumstances and at its sole discretion, to disable and/or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the trademarks or other intellectual property rights of others.

MeroGo respects the rights of trademark owners and may assist trademark owners with the removal of infringing content. MeroGo is not an arbiter of third-party disputes and recognizes that third-parties may sometimes lawfully use trademarks owned by other parties. Accordingly, we encourage parties to an infringement dispute to communicate with each other to try to find an amicable resolution to the dispute. If you believe someone is infringing your trademark, you may submit a trademark complaint to MeroGo at the email or land address provided below; your complaint must include the following information:

1. Provide your name, company name, and/or relationship to the trademark owner.
2. Identify the trademark(s) you claim is/are being infringed, including (a) the mark(s); (b) the trademark registration number(s); (c) the jurisdiction(s) in which the mark(s) is/are registered; and (d) a copy of the registration certificate(s) or other proof of ownership.
3. Identify the material you claim is infringing your trademark(s) and information reasonably sufficient to permit us to locate the allegedly infringing material, including, at a minimum, the URL of the site(s) where such material may be found, if the material appears online, as well as the name and contact information of the alleged infringer, if available.
4. Include a brief description of why you believe the material infringes your trademark(s) and the action(s) you would like to be taken.
5. Provide an email address, telephone number, and mailing address at which we can contact you regarding this complaint.
6. Include both of the following statements in the body of the Notice:
   • “I hereby state that I am the owner (or authorized agent) of the trademark(s) that is allegedly infringed and I have a good faith belief that the disputed use of the trademark(s) is not authorized by the owner, its agent, or the law (e.g., as a fair use).”
   • “I hereby state, under penalty of perjury, that the information in this complaint is true, complete and accurate.”
7. Provide your full legal name and your electronic or physical signature.
8. Deliver this Complaint with all items completed to the email or land address below.

Trademark Agent, c/o MeroGo Technologies, Inc., 1725 3rd Street, San Francisco, CA 94158 — takedowns [at] MeroGo [dot] com.

Upon submission of your complaint, you will receive an automatic reply that your communication has been received. If the complaint is incomplete, you will receive a notification that identifies the missing information required for MeroGo to review the complaint. When your complaint is complete, MeroGo reserves the right to determine, in its sole discretion, that the complaint is without merit and, if so, to decline to take any further action. You will be notified of any such determination. Otherwise, MeroGo will forward your complaint and contact information to the allegedly infringing party, who will have 10 business days to provide a response. If no response is received within 10 business days, MeroGo may remove any allegedly infringing material or disable the allegedly infringing account. If a response is received, MeroGo will forward it to you, with a copy to the allegedly infringing party, and ask that you contact the party directly to try to amicably resolve the matter. If you and the allegedly infringing party are unable to amicably resolve the matter, MeroGo will engage third-party legal counsel to review the dispute and recommend which party to the dispute should prevail. MeroGo will inform both parties of legal counsel’s recommendation and then, absent extraordinary circumstances, take or decline to take action accordingly.

If you do not receive email communication from MeroGo regarding your complaint, please check your spam folder before inquiring at takedowns@MeroGo.com. You may also wish to add takedowns@MeroGo.com to your spam filter’s safe list. Please do not contact any other email address regarding your complaint.

IMPORTANT: Communications unrelated to trademark use or infringement will be discarded. Please follow the applicable link for MeroGo’s Guidelines for Third-Party Data Requests and Service of Legal Documents.

Notice

MeroGo may give notice by means of a general notice on or through the Services, electronic mail to the email address associated with your Account, telephone or text message to any phone number provided in connection with your Account, or by written communication sent by first class mail or pre-paid post to any address connected with your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or at the time of sending (if sent by email, telephone, or on or through the Services). Notwithstanding the foregoing, notice of any modifications to these Terms shall be effective upon posting an updated version of these Terms on MeroGo’s website or through the Services. You may give notice to MeroGo, with such notice deemed given when received by MeroGo, at any time by first class mail or pre-paid post to our registered agent for service of process, c/o MeroGo Technologies, Inc. The name and current contact information for the registered agent in each state are available online. If another provision of these Terms addresses any specific notice (for example, notice of updates to these Terms, or notice of a dispute or arbitration demand), those specific notice provisions shall prevail to the extent there is any conflict or inconsistency between those provisions and this notice provision.

Insurance

MeroGo makes no representation or warranty that it will procure, maintain, or provide insurance of any type or amount on your or any third party’s behalf unless required by law. MeroGo may, in its sole discretion, choose to purchase or maintain auto insurance related to transportation services provided by Third Party Providers, but it is not required to provide or maintain any specific type or amount of coverage unless required by law. You expressly agree and acknowledge that MeroGo disclaims any representations about the insurance it maintains made prior to the effective date of these Terms. You further expressly agree and acknowledge that MeroGo may change, reduce or cancel insurance that it maintains, if any, at any time without notice to you or authorization from you.

You may be connected with a professionally or commercially licensed or otherwise permitted Third Party Provider who may be subject to state and local regulations related to commercial passenger transportation rather than Transportation Network Company regulations. The insurance requirements applicable to a professionally or commercially licensed or otherwise permitted Third Party provider, including but not limited to requirements to maintain commercial auto liability insurance, uninsured / underinsured motorist coverage, or personal injury protection benefits, may differ from the insurance requirements imposed on Transportation Network Companies and/or Transportation Network Company drivers. Subject to applicable law, in select markets, MeroGo may not maintain insurance coverage in connection with transportation services provided by professionally or commercially licensed or otherwise permitted Third Party Providers. You expressly agree and acknowledge that MeroGo is not required to provide or maintain any specific type or amount of insurance unless required by law.

General

You may not assign these Terms without MeroGo’s prior written approval. MeroGo may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of MeroGo’s equity, business or assets; or (iii) a successor by merger. Any purported assignment by you in violation of this Section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, MeroGo, any Third-Party Provider, or any Out-of-App Experience Provider as a result of these Terms or use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. MeroGo’s failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by MeroGo in writing. This provision shall not affect the Severability and Survivability section of the Arbitration Agreement of these Terms.

User Generated Content Terms (MeroGo Technologies, Inc., including its subsidiaries and affiliates (collectively, “MeroGo”), may, at its sole discretion, permit or allow you and others, including drivers, riders, delivery people, consumers, shippers, merchants, advertisers, and other businesses or partners (in either case “User” or “you”) who use MeroGo’s platform(s), tools, or social media channels, from time to time to create, submit, upload, publish, email, send messages, or otherwise make available textual, audio, or visual content and information, including commentary, reviews, and feedback related to the Services initiation of support requests, merchants communication with consumers, and submission of entries for competitions and promotions ("User Generated Content”, or “UGC") to MeroGo or Users. By accessing or using the Services to provide UGC, you confirm your agreement to be bound by these User Generated Content Terms (“Terms”). These Terms may also be subject to other agreements you have with MeroGo and/or applicable terms. PLEASE READ THESE TERMS CAREFULLY, AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND MEROGO. In these Terms, the words “including” and "include” mean “including, but not limited to.”

1. MeroGo’s role regarding User Generated Content

You acknowledge that MeroGo is an online service provider and is not a publisher of UGC; nonetheless, MeroGo may, but shall not be obligated to, review or monitor UGC and may, at its sole discretion, refuse to display, remove, edit, or disable UGC for any reason, including if MeroGo determines that UGC may negatively affect MeroGo or that UGC violates these Terms, the General Community Guidelines (United States and Canada), the terms of any other agreement either located at MeroGo.com/legal or that you have with MeroGo, any UGC or other content creation guidelines and/or policies that may be provided to you by MeroGo from time to time, or applicable codes, laws, legislation, licences, orders (including court orders), ordinances, rules, regulations, or any other requirement imposed by a government authority. MeroGo does not endorse or approve any UGC available on the Services. MeroGo has the right to display any UGC submitted by You on its Platform(s) in accordance with these Terms and shall have the right to combine such UGC with any UGC created by other Users, as well as any content created by MeroGo itself.

2. Licence to User Generated Content

UGC remains your property; however, you grant MeroGo a worldwide, perpetual, irrevocable, transferable, sub-licensable, royalty-free licence to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such UGC in all formats and distribution channels now known or hereafter devised (including in connection with the Services and MeroGo's business, and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

3. Representations and Warranties

You represent and warrant that: (i) you either are the sole and exclusive owner of all UGC or you have all rights, licences, consents and releases necessary to grant MeroGo the licence to the UGC as set forth above; (ii) neither the UGC, nor your submission, uploading, publishing, emailing, messaging, or otherwise making available of such UGC, nor MeroGo's use of the UGC as permitted herein will infringe, misappropriate or violate a third party's intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable codes, laws, legislation, licences, orders (including court orders), ordinances, rules, regulations, or any other requirement imposed by a government authority; and (iii) you assume all risks (including accuracy and reliability) associated with the content and shall not imply in any UGC that the content is endorsed or verified by MeroGo. When providing UGC or otherwise using the Services, you agree that you will not:

• Do or allow to be done, anything which will or is reasonably likely to adversely affect the Services or MeroGo.
• Use the Services to cause nuisance, annoyance, inconvenience, or property damage, for example using vulgar or harassing language, using hate speech, being abusive, or spamming, to any party using the Services.
• Contribute UGC that is inappropriate, abusive, harassing, profane, threatening, hateful, offensive, vulgar, obscene, sexually explicit, derogatory, defamatory, infringing, invasive of an other' person’s privacy, inaccurate, or otherwise reasonably objectionable.
• Provide content that you don't have permission to freely distribute, including the personal information of another person.
• Modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, incorporate into advertisements, or in any way use another User’s UGC, except as expressly authorised by MeroGo or the owner of the UGC.
• Impersonate another person or falsely claim or imply that you are an MeroGo employee, or MeroGo representative, or that you drive or deliver with MeroGo.
• Attempt to obtain, or phish for, a password, account information, or other private information from anyone else using the Services.
• Use any robot, spider, or other automated device or process to access the Services for any purpose or copy any material from the Services.
• Attempt to use the Services on or through any service that is not controlled or authorised by MeroGo.
• Promote a business, other commercial venture, food delivery platform, or venue, or otherwise use the Services for commercial purposes, except in connection with your account with MeroGo in accordance with your agreement, these Terms, and/or Merchant online terms and conditions.
• Promote or encourage any prohibited activity described above.

4. Indemnification

You will indemnify, defend, and hold harmless MeroGo, its Affiliates, and their respective directors, officers, employees, agents, successors, and assigns, against all claims, damages, losses, and expenses (including reasonable outside legal fees) with respect to any third-party claim(s) arising out of or related to the UGC. You agree that the provisions in this section will survive any termination of your account or these Terms.

5. Violation of Terms

If you or someone using your account with MeroGo violates these Terms or fails to remedy a violation after a warning, MeroGo may take action against you, including revoking access to certain or all of the Services, or terminating your account. In case of severe violations, MeroGo may take these actions without issuing a prior warning. When appropriate, MeroGo will notify you of the action it will take in response to violations of these rules or breach of these Terms.

Specific MeroGo Services may post additional rules that apply to your conduct on those services.

AV Global Rider and Eater Guidelines At MeroGo, we prioritize your safety, comfort, and the smooth operation of autonomous (AV) services. This policy outlines how riders and eaters are expected to interact safely and respectfully when using AVs for trips or deliveries. In addition to these guidelines, your access to and use of AV services is also governed by the applicable terms found on our website, including, but are not limited to, the Community Guidelines. By choosing to ride in or receive a delivery from an AV through the MeroGo platform, you agree to follow these global guidelines. For the purposes of this policy, an AV may refer to an autonomous AV¹, a delivery drone², or a delivery robot³.

Help Ensure a Safe and Smooth Ride/Delivery

Respect the AV and Others

• Treat the AV with care, as you would expect others to treat it.
• Stay seated with your seatbelt fastened at all times.
• Adults must ensure children are properly secured in a car seat in compliance with applicable local law.
• Let the AV operate without attempting to interfere with it.
• Reach out to support via the MeroGo app for help if you need assistance.

Follow Instructions

• Follow all instructions provided by the AV system, including guidance on entering, seating, exiting, retrieving your order, and during emergencies.
• Comply with directions from authorized support staff from MeroGo or an AV Service Provider⁴.
• Comply with local laws and follow the directions of law enforcement.
• Cooperate with any remote assistance provided through audio or in-AV displays.

Actions That Are Not Allowed

AV Interference & Tampering

• Do not attempt to control or physically interfere with the AV’s driving controls or sensors.
• Do not touch the steering wheel, pedals (if present), windshield wipers, or other equipment related to the movement of the AV.
• Do not obstruct or damage sensors, cameras, or in-AV displays.
• Do not open doors while the AV is moving or unbuckle your seatbelt mid-trip.
• Do not exceed more than the stated passenger limit.
• Do not occupy or attempt to occupy the driver's seat.
• For sidewalk robot deliveries, do not attempt to open the robot’s food compartment forcibly; follow instructions provided via the MeroGo App.
• For drone deliveries, do not attempt to touch the tether/cable and/or obstruct the drop-off zone.

Disruptive or Unsafe Behavior

• No threatening, violent, aggressive, inappropriate, obscene, or otherwise disruptive conduct with co-riders, customer support, or other staff.
• Do not use the AV for illegal, unsafe, or unauthorized purposes.
• Do not push, shake, or attempt to ride on the delivery AV.

Cleanliness

• Please keep the AV clean and tidy. Dispose of all trash properly, and avoid leaving behind food waste or personal items.
• Avoid bringing open food or beverages that could spill.

Prohibited Items / Actions

• No smoking or vaping.
• No alcohol or illegal substances.
• No hazardous materials or items prohibited under applicable local law.
• Using the AV as an unauthorized delivery service.
• Animals are only allowed if they are service animals, as defined by applicable law.

Consequences of Violating this Policy

Violating this policy may result in:

• Trip cancellation or denial of entry.
• Temporary or permanent loss of access to all or part of the MeroGo platform, including but not limited to AV services.
• Referral to law enforcement when appropriate.

MeroGo may review incidents with AV technology partners and take further action under our Community Guidelines or Terms of Use.

Local Variations

Local laws may vary and may impose additional requirements. Riders are responsible for complying with all applicable laws

Questions or Concerns?

Need help or have feedback? Contact MeroGo directly through the app.

¹ Autonomous AV or AV means an AV that is capable of operating at Level 4 autonomous capability with or without a human onboard, or is equipped with technology that will enable the AV to operate at or is on the development path toward Level 5 driving automation capability, as defined by J3016 or other then-current and applicable SAE International specification.

² Delivery Drone means an unmanned aircraft that (A) is manufactured for transporting cargo and goods in permitted airspace, including defined flight geography or operational volumes, as applicable under applicable Laws; and (B) is equipped with technology, including software and hardware, that enables automated operation or teleoperation of the aircraft.

³ Delivery Robot means a device that (A) is manufactured for transporting cargo and goods in a pedestrian area or supplementary areas, including areas of public roadways designed for pedestrian traffic; and (B) is equipped with technology, including software and hardware, that enables the automated operation of the device, or its operation with the remote support and/or supervision of a human.

⁴ Autonomous Service Provider means a company that operates AVs, Delivery Drones, and/or Delivery Robots and that may employ or contract with individuals to manage, monitor, or operate the same.

ADT Mobile Security Monitoring TermsADT Mobile Monitoring Terms

IMPORTANT - BY USING THE ADT SERVICES, INCLUDING USE THROUGH A THIRD-PARTY APPLICATION, DEVICE, OR SERVICE, YOU AGREE TO BE BOUND BY THIS AGREEMENT. THIS AGREEMENT IS EFFECTIVE ON THE EARLIER OF WHEN YOU: (i) USE THE ADT SERVICES, OR (ii) ACCEPT THESE TERMS EITHER DIRECTLY OR THROUGH A THIRD-PARTY AGREEMENT. THE TERMS OF THIS AGREEMENT MAY CHANGE FROM TIME TO TIME, IT IS YOUR RESPONSIBILITY TO REVIEW THIS AGREEMENT PERIODICALLY. BY ACCEPTING THIS AGREEMENT AND CONTINUING TO USE THE ADT SERVICES YOU ARE ACCEPTING THIS AGREEMENT, AND ANY UPDATES AND CHANGES TO THIS AGREEMENT. THIS AGREEMENT CONTAINS A BINDING ARBITRATION CLAUSE THAT LIMITS YOUR LEGAL RIGHTS. IF YOU DO NOT WISH TO BE BOUND BY THIS AGREEMENT, DO NOT PROCEED ANY FURTHER WITH USING THE SERVICES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE ADT SERVICES OR THIS AGREEMENT IS TO CEASE USING THE SERVICES.

1. SIGNAL RESPONSE

1.1. Upon receipt of an alarm signal (“Signal”) from you or your device at ADT's central monitoring center, ADT will, at its sole discretion, attempt to contact you and/or anyone on your emergency contact list (if applicable) using the data provided by the ADT partner with which you are registering for the services (the “Partner”) to confirm that the Signal requires action and is not a false alarm. If ADT does not contact you and/or someone on your emergency contact list (if applicable), or if ADT questions the response it receives upon such contact, then ADT will attempt to notify the appropriate police department, medical response services or fire department unless local law, rules, regulations, or policies prohibit notification to such emergency response agency(ies). You agree that the very nature of Signal response, regardless of any delay, involves uncertainty, risk and possible serious injury, disability or death, for which you will not attempt to hold ADT responsible or liable; and that the actual time required for first responders to arrive at your equipment/premises and/or to transport any person requiring medical attention is unpredictable with many contributing factors, including telephone network operation, distance, weather, road and traffic conditions, alarm equipment function and human factors both within and outside of ADT's control. The person(s) identified on your emergency contact list (if applicable) are authorized to act on your behalf. Local laws, ordinances or policies may restrict ADT's ability to provide the Signal monitoring and response services described herein. ADT employs a number of industry-recognized measures to help reduce occurrences of false alarms. These measures include, but are not limited to, various procedures at ADT's central monitoring center to determine when and how to respond, if at all, to certain Signals. You consent to ADT's use of these measures. Upon receiving notification that a Signal has been received by ADT from you, the police department, fire department or other responding authority may forcibly enter your equipment/premises from which the Signal originated.

2. LIMITATIONS ON ADT’S LIABILITY

2.1.NO WARRANTIES. YOU AGREE THAT ADT MAKES NO GUARANTEE OR WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO YOUR DEVICE(S) OR TO THE SERVICES ADT PERFORMS. YOUR EXCLUSIVE REMEDY UNDER THIS AGREEMENT IS SET FORTH IN SECTION 2.4 (EXCLUSIVE REMEDY) BELOW. SOME STATES MAY NOT ALLOW THE PARTIES TO A CONTRACT TO LIMIT THE LENGTH OF AN IMPLIED WARRANTY. THE LAWS OF THE STATE WHERE YOU RESIDE WILL DETERMINE WHETHER THESE LIMITATIONS AND EXCLUSIONS APPLY.

2.2.INSURANCE; WAIVER OF SUBROGATION. YOU AGREE THAT ADT IS NOT AN INSURER AND THAT ADT IS NOT PROVIDING YOU WITH INSURANCE OF ANY TYPE. ANY AMOUNTS YOU MAY PAY ADT OR A THIRD PARTY FOR USE OF THE SERVICES ARE NOT INSURANCE PREMIUMS AND ARE NOT RELATED TO THE VALUE OF YOUR LIFE, PROPERTY, ANYONE ELSE’S LIFE OR PROPERTY IN YOUR CUSTODY OR LOCATED IN YOUR EQUIPMENT/PREMISES OR ANY RISK OF LOSS OF THE AFFOREMENTIONED. INSTEAD, THE AMOUNTS YOU MAY PAY ARE BASED SOLELY UPON THE VALUE SERVICES ADT PROVIDES AND UPON THE LIMITED LIABILITY ADT ASSUMES UNDER THIS AGREEMENT. IF YOU WANT INSURANCE TO PROTECT AGAINST ANY RISK OF LOSS OF YOUR LIFE, PROPERTY, ANYONE ELSE’S LIFE OR PROPERTY, YOU WILL PURCHASE IT. IN THE EVENT OF ANY LOSS, DAMAGE OR INJURY, YOU WILL LOOK EXCLUSIVELY TO YOUR INSURER AND NOT TO ADT TO COMPENSATE YOU OR ANYONE ELSE FOR SUCH EVENT OR LOSS. YOU RELEASE AND WAIVE FOR YOURSELF AND YOUR INSURER ALL SUBROGATION AND OTHER RIGHTS TO RECOVER AGAINST ADT ARISING AS A RESULT OF THE PAYMENT OF ANY CLAIM FOR LOSS, DAMAGE, OR INJURY ARISING OF THIS AGREEMENT.

2.3.NO GUARANTEE; NO LIABILITY. YOUR DEVICE(S), EQUIPMENT, ADT’S SERVICES, AND/OR YOUR USE OF ADT’S SERVICES DO NOT CAUSE AND CANNOT ELIMINATE OCCURRENCES OF THE EVENTS THEY ARE INTENDED TO DETECT OR AVERT, INCLUDING, BUT NOT LIMITED TO, FIRES, FLOODS, BURGLARIES, TORTS, ROBBERIES, OTHER CRIMINAL ACTIVITY, AND MEDICAL PROBLEMS. ADT MAKES NO GUARANTY OR WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, THAT YOUR DEVICE(S), ADT’S SERVICES, AND/OR YOUR USE OF ADT’S SERVICES WILL DETECT OR AVERT SUCH INCIDENTS OR THEIR CONSEQUENCES. ADT DOES NOT UNDERTAKE ANY RISK THAT YOU OR YOUR PROPERTY, OR THE PERSON OR PROPERTY OF OTHERS, MAY BE SUBJECT TO INJURY OR LOSS IF SUCH AN EVENT OCCURS. THE ALLOCATION OF SUCH RISK REMAINS WITH YOU, NOT ADT. YOU RELEASE, WAIVE, DISCHARGE AND PROMISE NOT TO SUE OR BRING ANY CLAIM OF ANY TYPE AGAINST ADT OR ITS THIRD-PARTY PROVIDERS FOR LOSS, DAMAGE, OR INJURY RELATING IN ANY WAY TO YOUR DEVICE(S) OR THE SERVICES PROVIDED BY ADT.

2.4.EXCLUSIVE REMEDY. IT IS IMPRACTICAL AND EXTREMELY DIFFICULT TO DETERMINE THE ACTUAL DAMAGES, IF ANY, THAT MAY RESULT FROM A FAILURE BY ADT TO PERFORM ANY OF ITS OBLIGATIONS. UNDER NO CIRCUMSTANCES WILL YOU ATTEMPT TO HOLD ADT LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY OR DAMAGES TO PROPERTY. IF, NOTWITHSTANDING THE PROVISIONS OF THIS SECTION 2 (LIMITATIONS ON ADT’S LIABILITY), ADT IS FOUND LIABLE FOR LOSS, DAMAGE, OR INJURY UNDER ANY LEGAL THEORY RELATING IN ANY WAY TO THE SERVICES PROVIDED BY ADT AND/OR YOUR DEVICE(S), ADT’S LIABILITY TO YOU SHALL BE LIMITED TO A SUM EQUAL TO 10% OF ANY AMOUNTS YOU MAY PAY FOR USE OF THE ADT SERVICES OVER LAST THE TWELVE MONTHS OR $500, WHICHEVER IS GREATER. THIS AGREED-UPON AMOUNT IS NOT A PENALTY. RATHER, IT IS YOUR SOLE REMEDY. UPON YOUR REQUEST, ADT MAY AGREE TO ASSUME LIABILITY BEYOND WHAT IS PROVIDED FOR IN THIS SECTION 2 BY ATTACHING AN AMENDMENT TO THIS AGREEMENT SETTING FORTH THE EXTENT OF ADT’S LIABILITY AND THE ADDITIONAL CHARGES TO YOU.

2.5.APPLIES IN ALL CASES. THE PROVISIONS OF THIS SECTION 2 (LIMITATIONS ON ADT’S LIABILITY) APPLY NO MATTER HOW THE LOSS, DAMAGE, INJURY, OR OTHER CONSEQUENCE OCCURS, EVEN IF DUE TO THE PERFORMANCE OR NONPERFORMANCE BY ADT OF ITS OBLIGATIONS UNDER THIS AGREEMENT OR FROM NEGLIGENCE (ACTIVE OR OTHERWISE), STRICT LIABILITY, VIOLATION OF ANY APPLICABLE CONSUMER PROTECTION LAW OR ANY OTHER THEORY OF LIABILITY OR ALLEGED FAULT ON THE PART OF ADT, ITS AGENTS OR ITS EMPLOYEES.

2.6.INDEMNITY BY YOU. IF ANY OTHER PERSON, INCLUDING YOUR SUBROGATING INSURER, MAKES ANY CLAIM OR FILES ANY LAWSUIT AGAINST ADT IN ANY WAY RELATED TO (1) YOUR DEVICE(S), EQUIPMENT, OR THE SERVICES PROVIDED BY ADT TO YOU, OR (2) ANY INACCURACIES IN ANY PERSONAL INFORMATION, INCLUDING ANY CONTACT INFORMATION, PROVIDED BY YOU TO ADT IN ORDER FOR ADT OR ITS REPRESENTATIVE TO COMMUNICATE WITH YOU FOR ANY REASON (INCLUDING BUT NOT LIMITED TO IN REGARD TO YOUR ADT SERVICE OR ANY NEW ADT OR THIRD PARTY PRODUCTS OR SERVICES), YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD ADT HARMLESS FROM ANY AND ALL SUCH CLAIMS AND LAWSUITS, INCLUDING THE PAYMENT OF ALL DAMAGES, EXPENSES, COSTS, AND ATTORNEYS’ FEES. YOUR DUTY TO DEFEND IS SEPARATE AND DISTINCT FROM YOUR DUTY TO INDEMNIFY AND HOLD HARMLESS AND ARISES UPON THE ASSERTION OF A CLAIM OR DEMAND AGAINST ADT AND REGARDLESS OF WHETHER ADT HAS BEEN FOUND LIABLE OR WHETHER ADT HAS INCURRED ANY EXPENSE.

2.7.USE OF AUDIO AND VIDEO. TO THE EXTENT THE SERVICES INCLUDE AUDIO AND RECORDINGS, YOU UNDERSTAND AND ACKNOWLEDGE THAT YOUR DEVICE WILL RECORD AUDIO AND VIDEO FROM YOUR EQUIPMENT/PREMISES WHICH WILL BE ACCESSIBLE BY ADT PERSONNEL TO PROVIDE THE ADT SERVICES. YOU WILL: (I) COMPLY WITH ALL FEDERAL, STATE, AND LOCAL LAWS GOVERNING THE PLACEMENT, PRESENCE, OPERATION, AND USE OF YOUR DEVICE'S AUDIO AND VIDEO RECORDING CAPABILITIES AND SHALL FULLY, (II) CONSPICUOUSLY NOTIFY PERSONS IN OR AROUND SUCH DEVICES THAT THEIR ACTIVITIES MAY BE RECORDED PRIOR TO MAKING ANY RECORDING OF THEM, AND (III) PROVIDE ANY OTHER DISCLOSURE THAT MAY BE REQUIRED BY APPLICABLE LAW. YOU SHALL INDEMNIFY, AND AT YOUR OWN COST AND EXPENSE, DEFEND, AND HOLD HARMLESS ADT FROM AND AGAINST ANY AND ALL DAMAGES, LIABILITIES, AND COSTS OR EXPENSES OF ANY KIND ARISING OUT OF OR BY REASON OF ADT'S USE OF ANY SUCH RECORDINGS, ANY VIOLATION OF ANY LAW IN CONNECTION THEREWITH BY ANYONE AND ANY BREACH BY YOU OR ANY USER OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO CAUSES OF ACTION FOR PERSONAL INJURY, VIOLATION OF PRIVACY, EAVESDROPPING, FALSE ARREST OR IMPRISONMENT, AND MALICIOUS PROSECUTION.

2.8.TIME TO BRING CLAIM OR SUIT. NO SUIT OR ACTION SHALL BE BROUGHT AGAINST ADT AFTER THE SHORTER OF (1) ONE YEAR AFTER THE DATE OF THE LOSS, OR (2) THE SHORTEST TIME ALLOWED BY APPLICABLE LAW.

2.9.BENEFIT TO OTHERS. THE PROVISIONS OF THIS SECTION 2 (LIMITATIONS ON ADT’S LIABILITY) SHALL APPLY TO AND BENEFIT ADT AND ITS AGENTS, EMPLOYEES, CONTRACTORS, SUBSIDIARIES, DEALERS, AFFILIATES, PARENTS (BOTH DIRECT AND INDIRECT), AFFINITY MARKETERS, PARTNER, THIRD PARTY PROVIDERS OF YOUR DEVICE(S), AND ALL OTHER PARTNERS USED BY ADT IN PROVIDING THE SERVICES TO YOU

2.10.OTHER PARTIES LIMITATION. If you purchase your device(s) or use the services through another business or person, or from ADT through a referral from another business or person, you agree that such other business or person acts solely as an independent contractor and has no responsibility or liability to you for the performance or nonperformance of the services provided by ADT. To the extent permitted by law, the limitations of liability and dispute resolution terms and conditions set forth in Section 2 (LIMITATIONS ON ADT’S LIABILITY) and Section 3 (REQUIREMENTS FOR RESOLVING DISPUTES) in this agreement shall apply to third-party application, device, and service providers in connection with this agreement, and shall apply to them and protect such third-party in the same manner as it applies to and protects ADT.

3. REQUIREMENTS FOR RESOLVING DISPUTES

3.1.Binding Arbitration. ADT AND YOU AGREE THAT ANY AND ALL DISPUTES ARISING UNDER THIS AGREEMENT SHALL BE GOVERNED BY BINDING ARBITRATION AS SET FORTH IN THIS SECTION 3 (REQUIREMENTS FOR RESOLVING DISPUTES) (“Arbitration Agreement”). Arbitration is a dispute-resolution process that does not involve a judge or jury. Instead, Disputes are decided by a neutral third-party arbitrator in a process that is less formal than court. As used herein, the term “Dispute” means any claim or controversy, including, but not limited to, initial claims, counterclaims, cross-claims and third-party claims, whether based in contract; tort; fraud; intentional acts; violation of any statute, code or regulation; or other legal theory. The term “Dispute” shall be given the broadest possible meaning and will apply to, without limitation, all claims and controversies arising from this agreement; sales activities; goods and services; advertisements, promotions and other statements; billing and collection practices; privacy; and any other dispute arising from my interaction or relationship with ADT.

3.2.Small Claims Court Allowed. ADT agrees not to elect arbitration if you file a Dispute in a small claims court in your state of residency so long as the Dispute is individual and non-representative in nature and remains exclusively as such in small claims court.

3.3.Advanced Notice Requirement. Before initiating an arbitration or a small claims matter, you and ADT agree to first provide to the other a written “Notice of Dispute” that will contain: (a) a written description of the issue and the supporting documents and information, and (b) a specific request for money or other relief. A Notice of Dispute to ADT should be sent to: Litigation Department, ADT Security Services, 1501 Yamato Road, Boca Raton, FL 33431. ADT will mail a Notice of Dispute to the current address on your Account.

3.4.Rules for Proceeding. You and ADT agree to make attempts to resolve the Dispute prior to commencing an arbitration or small claims action. If an agreement cannot be reached within forty-five (45) days of receipt of the Notice of Dispute, ADT or you may commence an arbitration proceeding or small claims action.

3.5.Initiation of Arbitration Proceeding. If either you or ADT elects to arbitrate a Dispute, the Dispute shall be resolved by arbitration pursuant to this Arbitration Agreement and the then-current code of proceedings of the national arbitration organization to which the Dispute is referred. ADT or you may refer a Dispute to either the American Arbitration Association (“AAA”) or the Judicial Arbitration and Mediation Services (“JAMS”). If ADT elects arbitration and chooses one of the organizations to administer, you may object and automatically have the other organization administer the proceedings simply by notifying ADT of your objection in writing within 30 days of your receipt of ADT’s initial selection. To obtain a copy of the procedures, or to file a Dispute, you may contact the organizations at the following: (1) AAA, 335 Madison Avenue, New York, NY 10017, www.adr.org, and (2) JAMS, 1920 Main Street, Suite 300, Los Angeles, CA 92614, www.jamsadr.com.

3.6.Law Governing Disputes. Because your transaction(s) with ADT involves interstate commerce, this Arbitration Agreement and any Dispute arbitrated hereunder shall be governed by the Federal Arbitration Act (“FAA”). The JAMS or AAA code of procedures, as chosen, will govern the arbitration, but if there is a conflict between the applicable code of procedures and this Arbitration Agreement, this Arbitration Agreement shall control to the fullest extent permitted by the FAA Unless otherwise agreed to by you and ADT, the arbitration will be conducted by a single, neutral arbitrator at a location within the federal judicial district in which you reside. Upon your request, ADT will reimburse you for all filing and administrative fees required for initiating the arbitration. Otherwise, each party is responsible for its own respective costs and fees, including, but not limited to, attorney and expert fees. The arbitrator shall apply applicable substantive law and, upon the request of either you or ADT, issue a written explanation of the basis for the decision.

3.7.Waiver of Jury/Litigation. IF EITHER YOU OR ADT ELECTS TO ARBITRATE A DISPUTE, YOU AND ADT WAIVE THE RIGHT TO A JURY TRIAL AND TO OTHERWISE LITIGATE THE DISPUTE IN COURT. BY AGREEING TO ARBITRATE, YOU AND ADT MAY ALSO WAIVE OTHER RIGHTS THAT WOULD OTHERWISE BE AVAILABLE IN COURT. FURTHER, IF EITHER ADT OR YOU ELECTS TO ARBITRATE A DISPUTE, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR TO PARTICIPATE AS A MEMBER OF ANY CLASS ACTION RELATING TO THE DISPUTE. This means that all Disputes selected for arbitration will be arbitrated on an individual basis, between ADT and you only, without exception. A Dispute cannot be joined or consolidated with any other claim or action.

3.8.Arbitration is Final. Judgment on the arbitration award may be entered in any court having proper jurisdiction. EXCEPT AS FOLLOWS, THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING. ADT or you may appeal the arbitrator's initial award to a three-arbitrator panel administered by the same arbitration organization upon written notice within 30 days of the initial award. The arbitration organization will notify the other party of the appeal. The panel shall consider any aspect of the initial award objected to by the appealing party and issue a decision within 120 days of the date of the notice of appeal. The majority decision by the three-member panel shall be final and binding. Any dispute regarding the applicability, enforcement or interpretation of Section 2 (LIMITATIONS OF ADT' S LIABILITY) or this Section 3 (REQUIREMENTS FOR RESOLVING DISPUTES) shall be resolved by a court having proper jurisdiction. This Arbitration Agreement will not prevent you from bringing a Dispute to the attention of any federal, state, or local government agency. This Arbitration Agreement shall survive termination of this agreement.

4. SUBCRIPTION TO ADT TEXT ALERTS

4.1.Messaging Rates. Your carrier’s standard messaging rates apply to your use of ADT’s monitoring service and all subsequent SMS correspondence. ADT does not charge for any content however downloadable content may incur additional charges from your cell phone provider. Please contact your wireless carrier for information about your messaging plan. Your carrier may impose message or charge limitations on your account that are outside of our control.

4.2.Consent/Opt-Out. You acknowledge that messaging on shortcode 91811 related to ADT’s monitoring services is for emergency purposes and you may not opt-out of receiving SMS messages unless you unsubscribe from ADT’s monitoring services. By subscribing to ADT’s monitoring service you consent to receiving recurring SMS messages using automated technology related to ADT’s monitoring services. Message frequency may vary and is based on account activity. To opt-out text STOP to 91811.

4.3.Authorized User. You represent that you are the owner or authorized user of the wireless device you use to subscribe for the service, and that you are authorized to approve the applicable charges.

4.4.No Liability; Delays/Failures. ADT and wireless carriers will not be liable for any delays or failures in your receipt of any SMS messages as delivery is subject to effective transmission from your network operator and processing by your mobile device. SMS message services are provided on an AS IS, AS AVAILABLE basis.

4.5.Data Collection/Use. Data obtained from you in connection with this SMS service may include your cell phone number, your carrier’s name, and the date, time and content of your messages and other information that you may provide. ADT may use this information to contact you and to provide the services you request from us, and to otherwise operate, develop and improve the service. Your wireless carrier and other service providers may also collect data about your SMS usage, and their practices are governed by their own policies. ADT will only use information you provide to the service to transmit your text message or as otherwise described in this document. Nonetheless, ADT reserves the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the service, you agree to provide accurate, complete, and true information. Mobile information will be used in accordance with our privacy policy located at https://www.adt.com/about-adt/legal/privacy-policy.

4.6.Content Use. The service and the content and materials received through the service are proprietary to us or our licensors, and is for your personal, non-commercial use only. You shall not damage, impair, interfere with or disrupt the service or its functionality.

4.7.Service Location. The service is available only in the United States.

4.8.Suspension/Termination Right. ADT reserves the right to alter charges and/or these terms and conditions from time to time. ADT may suspend or terminate the service to you if we believe you are in breach of our terms and conditions. Your service is also subject to termination in the event that your wireless service terminates or lapses. ADT may discontinue the service at any time.

4.9.Contact Information. If you have any questions, contact ADT at 1-800-238-2727. You can also text the word HELP or INFO to 91811 to get additional information about these services. ADT does not charge for help or info messages; however, your normal carrier rates apply.

and MeroGo’s other applicable MeroGo standards and policies (including, without limitation, MeroGo’s safety standards, the accessibility policiesOur driving principles

Empowering your independence, prioritizing your safety, and strengthening community connections through reliable service are always top priorities, with equity driving every decision we make. We believe in creating an accessible experience where everyone can thrive.

Independence

We prioritize giving you the level of autonomy and personalization that fits your needs.

Safety

Safety is at the core of everything we do, guiding all our actions and innovation.

Dependability

We strive to provide a platform you can trust that works predictably, reliably, and consistently.

Fairness

We work to build a platform that works predictably and equitably for everyone, every time.

Choice

By empowering you to tailor your experience, we reinforce our commitment to fairness, privacy, and nondiscrimination.

Compliance

We proactively build, test, and resolve barriers to meet WCAG 2.1 Level AA guidelines.

Teen Account Terms of Use By accepting the invite to create an MeroGo account (“Teen Account”), you attest that you are between the ages of 13 and 17. You acknowledge and understand that your parent/guardian has also agreed to these Teen Account Terms of Use, governing your use of the Services. You agree that MeroGo may contact your parent/guardian regarding your use of the Services, including regarding issues and incidents reported by you, your parent/guardian, drivers, or others. You acknowledge that MeroGo may contact you without your parent/guardian being present. You further understand and agree that there is no expectation of privacy as between you and your parent/guardian with regard to information that either of you provide to MeroGo.

You agree that only you, your parent/guardian, and adult and minor guests on trips (13-17 years old with parental consent) may access the Services using your Teen Account. Minor guests may not ride using the Teen Account without parental consent and without you also on the trip, and may not otherwise use the Teen Account to access Services. You and your parent/guardian are fully responsible for ensuring that the Teen Account is only used for authorized purposes.

Your local jurisdiction may have laws and regulations governing when, where, or how you may use the MeroGo App and Services. You understand you and your parent/guardian are responsible for knowing and obeying all laws or regulations that could impact your use of your Teen Account and the MeroGo App. Your local jurisdiction may also have laws and regulations governing how MeroGo must respond in the event of an incident involving you or your authorized guests, and you understand that MeroGo may be required to take certain actions, including mandatory reporting to designated authorities.

Where allowed by local, provincial, state, and/or federal law and enabled in the MeroGo App, MeroGo may facilitate the use of audio and/or video recording on trips. By using the Teen Account and allowing the MeroGo App to access your mobile device’s microphone, you agree to allow in-app audio recording on your trips. Should you not wish to provide that consent, you may disable the in-app feature.

You also agree to recording by drivers if they so choose (using their phone, dashcams, the MeroGo App, or other recording methods) on your trips.

You acknowledge the Privacy Notice, and understand it governs our use of your data. You also acknowledge the Community Guidelines, and understand that both your Teen Account and your parent/guardian’s account may be impacted if you or your parent/guardian fails to adhere to those guidelines. You further understand that the General Terms of Use, including but not limited to the arbitration provisions therein, apply to your use of the Services, and both your account and your parent/guardian’s account may be impacted by any failure by you to adhere to those requirements.

and the U.S. Service Animal Policy Service Animals

State and federal law generally prohibit transportation providers from denying service to riders because of their service animals, and from otherwise discriminating against riders with service animals. For this reason, and because it’s the right thing to do, MeroGo’s policy also prohibits drivers who use the MeroGo Driver App from denying service to a rider because of the rider’s service animal. There are no exceptions to this policy due to allergies, religious objections, or a generalized fear of animals. As explained in MeroGo’s Community Guidelines, drivers who engage in discriminatory conduct in violation of MeroGo’s policy may lose their ability to use the Driver App. MeroGo will make this determination in its sole discretion following a review of the incident.

What is a Service Animal?

A service animal is an animal that is trained to work or perform tasks for an individual with a disability.

If a driver is not sure if a rider's animal is a service animal, you can always ask if it is a service animal, and what tasks the animal is trained to perform.

Consistent with legal requirements, service animals are not required to wear a tag, be registered, or display any kind of proof that it is a service animal. Riders are not required to provide documentation to drivers.

How to Report a Service Animal Complaint

If a rider has an issue related to his or her service animal—including issues regarding ride cancellations, harassment, or improper cleaning fees—MeroGo requests that the rider please report the issue to MeroGo.

To file a report from the MeroGo Rider App, navigate to the “I Want To Report A Service Animal Issue” screen, which is available through both the trip details screen and the account menu button.

To file a report from the MeroGo website, select the “I Want To Report A Service Animal Issue” link here or through the “Help” link on the MeroGo website.

Once a rider submits a service animal report, MeroGo’s specialized support team endeavors to investigate each and every complaint and take appropriate action in accordance with MeroGo’s Platform Access Agreement and this Service Animal Policy.

We investigate and take action against false claims. Our teams proactively monitor the platform for fraud and we are continuously implementing new processes and technology to identify and prevent fraudulent activity. Any report we find to be related to fraud would not affect a driver’s account.

Cleaning Fees

Riders with service animals are not required to pay cleaning fees for hair or shedding from a rider's service animal, and drivers are not entitled to such fees. If you are a rider with a service animal, and you are charged a cleaning fee for your service animal's hair or shedding, you may be eligible for a refund. Please let us know, and we will process your request according to our Rider Refund Policy.

Assistive Devices

The law generally prohibits transportation providers from denying service to a person with a disability who can get into the vehicle on their own, and also prohibits transportation providers from refusing to assist with the stowing of assistive devices, like folding wheelchairs, walkers, crutches, and canes, as they would any other luggage. For this reason, and because it’s the right thing to do, MeroGo’s policy prohibits drivers who use the MeroGo Driver App from refusing service to a rider with a disability who can get into the vehicle on their own and from refusing to assist with stowing assistive devices like folding wheelchairs, crutches, canes and walkers.

How to Report an Assistive Device Issue

If a rider has an issue related to his or her assistive device—including ride cancellations or harassment—MeroGo requests that the rider please report the issue to MeroGo.

To file a report from the MeroGo Rider App, navigate to the “I Want To Report A Wheelchair or Assistive Device Issue” screen, which is available through the account menu button under Help > Accessibility.

Collectively, we refer to these Terms of Service and the Supplemental Terms as the “Terms.” These Terms govern your access or use, from within the United States and its territories and possessions, of the Services made available in the United States and its territories and possessions (the “Territory”). If you use the Services in another country, you agree to be subject to MeroGo’s terms of service for that country. In these Terms, the words “including” and “include” mean “including, but not limited to.”

By accessing or using the Services, you confirm your agreement to be bound by these Terms. If you do not agree to these Terms, do not access or use the Services.

Termination.

MeroGo, in its sole discretion, may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

Modification.

MeroGo reserves the right to modify these Terms or its policies relating to the Services at any time, effective upon posting of an updated version of these Terms through the Services or MeroGo’s website. You should regularly review these Terms, as your continued use of the Services after any such changes constitutes your agreement to such changes.